View Ticket - Server Surgeon

View Ticket #UNH-317-60559

Subject: Footer Contact Form

Posted by John Meacham on Wednesday, March 24th, 2021 (17:44) Operator

Most of our shared hosting customers have the same issue and they disable mail forwarders when it becomes an issue. It's something you have to explain to your customers. A single forward, especially from an email address that has been around a long time, and worse when the owner does not protect the email address, will get you blocked.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by venturait@gmail.com on Wednesday, March 24th, 2021 (17:11) Guest

The problem is that spam is sent through the domain (forwarding) (not
always from contact forms) and then the spam gets forwarded to the end
point gmail or yahoo account and for some reason gmail thinks that it's one
of my websites or my server who sent the spam and starts to block all
emails from the server so that eventually (even after IP changes) the mail
from my server (my websites) can't be forwarded to my gmail account which I
use for all of my email.

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Wed, Mar 24, 2021 at 7:37 AM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> You would have to ask Rackspace.
>
> Our company can help with mail issues by insuring the DNS is setup
> correctly for the server and for each domain. If you are currently blocked
> and spam lists as well as by certain mail providers like Yahoo, it's best
> to get a new IP with your new server. Then you should insure holes that may
> cause spam to go out of your server, including web based contact forms, are
> protected with a good CAPTCHA routine. We cannot prevent a server from
> getting black listed but can often help find what causes it by reviewing
> logs.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Answered
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Wednesday, March 24th, 2021 (07:37) Operator

You would have to ask Rackspace.

Our company can help with mail issues by insuring the DNS is setup correctly for the server and for each domain. If you are currently blocked and spam lists as well as by certain mail providers like Yahoo, it's best to get a new IP with your new server. Then you should insure holes that may cause spam to go out of your server, including web based contact forms, are protected with a good CAPTCHA routine. We cannot prevent a server from getting black listed but can often help find what causes it by reviewing logs.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (20:25) Guest

If I go with your company, how will you fix my email
boucing/blocked/deliverability problems?

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 8:22 PM Ventura IT <venturait@gmail.com> wrote:

> Do you really think that rackspace has USA server management, they
> probably use the same as you?
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> legal notice/terms of service agreement: this email and it's contents is
> not a contract, agreement, or promise to provide services, this email and
> it's contents is private and confidential and may not be
> copied, re-transmitted, or reproduced in any form
>
>
> On Tue, Mar 23, 2021 at 8:18 PM Server Surgeon Sales <
> sales@serversurgeon.com> wrote:
>
>> <https://www.serversurgeon.com>
>>
>> Unfortunately I cannot do that. I would try other places, maybe you will
>> find something.
>>
>> Regards,
>>
>> John Meacham
>> http://www.serversurgeon.com
>> Server Management Services
>>
>> ----------------------------------------------
>> Ticket ID: #UNH-317-60559
>> Subject: Footer Contact Form
>> Status: Awaiting Reply
>> Ticket URL:
>> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
>> ----------------------------------------------
>> visit our website <https://www.serversurgeon.com> | log in to your
>> account <https://support.serversurgeon.com/> | get support
>> <https://support.serversurgeon.com/submitticket.php>
>> Copyright © Server Surgeon, All rights reserved.
>>
>

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (20:22) Guest

Do you really think that rackspace has USA server management, they probably
use the same as you?

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 8:18 PM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> Unfortunately I cannot do that. I would try other places, maybe you will
> find something.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Awaiting Reply
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Tuesday, March 23rd, 2021 (20:18) Operator

Unfortunately I cannot do that. I would try other places, maybe you will find something.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (20:16) Guest

So I can't have only you manage my server so I can advertise only USA?

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 8:13 PM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> I meant to say late 2000's, at NetZero.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Answered
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Tuesday, March 23rd, 2021 (20:13) Operator

I meant to say late 2000's, at NetZero.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by John Meacham on Tuesday, March 23rd, 2021 (20:12) Operator

If you want US only, maybe try Rackspace or possibly Atlantic.net. As you are near LA, there are tons of options but all through data centers, not exactly Server Management. You will pay much more and get much slower response for the most part though. I do not know of any server management companies that are US only but Touch Support used to be. But they seemed to move out of server management and more into other lines of support.

I own the company and I am in Phoenix. I am from your area though (I see your number is 8-5 and your email indicates Ventura area), I worked and lived in Westlake Village for many years in the very late 90's, early 20's at NetZero/Juno ISPs when there.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (20:05) Guest

I'd like to be able to advertise that only USA based techs access my
server(s).

Who's the owner of the company and where is he/she located? You said you
have been doing sysadmin for 15 years, etc....

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 7:59 PM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> It's the same as in the US, we hire good people with reputations. If you
> want only US you can get that. I do sales and cannot help with your day to
> day support.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
> I
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Closed
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Tuesday, March 23rd, 2021 (19:59) Operator

It's the same as in the US, we hire good people with reputations. If you want only US you can get that. I do sales and cannot help with your day to day support.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services
I

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (19:57) Guest

So how do you manage the security for VIP's if people in other countries
have access to my server? Can I get a special setup where just
you (assuming you are an American in the USA) manage my server(s)?

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 7:49 PM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> CentOS is going away and is being replaced by CentOS Stream. The future of
> it is unknown and we decided to put our recommendations on Ubuntu when
> possible. You can still use CentOS, but the next time you migrate, it will
> be to another OS.
>
> We can sign an NDA for you.
>
> We have admins in eastern Europe and India.
>
> I've been doing this for 15 years, manage over 500 servers, and I've
> rarely if ever seen a Linux update break a standard web hosting setup like
> DirectAdmin. The cycle of changes going into a Linux OS before getting
> released to the general public is very extensive.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Answered
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Tuesday, March 23rd, 2021 (19:49) Operator

CentOS is going away and is being replaced by CentOS Stream. The future of it is unknown and we decided to put our recommendations on Ubuntu when possible. You can still use CentOS, but the next time you migrate, it will be to another OS.

We can sign an NDA for you.

We have admins in eastern Europe and India.

I've been doing this for 15 years, manage over 500 servers, and I've rarely if ever seen a Linux update break a standard web hosting setup like DirectAdmin. The cycle of changes going into a Linux OS before getting released to the general public is very extensive.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (19:41) Guest

It's almost 100% Wordpress that doesn't work on the current server fully.

Why does everyone else recommend CentOS with DA? I prefer FreeBSD but I'm
fine with switching if it will be secure. I run Ubuntu on my desktop.

The main problem I have is with emails bouncing all over the place and
being blocked from forwarding to my own gmail/yahoo etc.

I have a lot of my own websites and just a few customer's websites left
since I took the company offline a few years ago. I still have some paying
hosting customers left.

Do you have a NDA or do I need to give you my NDA?

How many system admins do you have and what countries are they in? Will
there ever be someone from another country outside of the USA accessing or
managing my data or servers?

I'm not a fan of updating things all the time like Linux/Windows do... how
do you make sure that things don't break with the frequent updates that
Linux has?

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 7:33 PM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> Hi Jordan,
>
> The customization to DirectAdmin we will copy over, so that will be there.
> We have maybe 10 DirectAdmin customers but quite a bit more servers as many
> of them have lots of server. I am not sure how many though. For OS, I would
> go with Ubuntu for the OS but any other one will be fine as well.
>
> If your system is fairly old, and not running PHP version 7, you may have
> a lot of issues getting the sites to work on the newer OS's which will not
> support older PHP versions. If this is the case we can move all your sites,
> but any code that does not work, you will need to have a developer fix.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Answered
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Tuesday, March 23rd, 2021 (19:33) Operator

Hi Jordan,

The customization to DirectAdmin we will copy over, so that will be there. We have maybe 10 DirectAdmin customers but quite a bit more servers as many of them have lots of server. I am not sure how many though. For OS, I would go with Ubuntu for the OS but any other one will be fine as well.

If your system is fairly old, and not running PHP version 7, you may have a lot of issues getting the sites to work on the newer OS's which will not support older PHP versions. If this is the case we can move all your sites, but any code that does not work, you will need to have a developer fix.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (19:24) Guest

The old server includes some custom things, like the header/footer of the
directadmin theme. You can't do that/copy it over?

What flavor of Linux do you recommend for DirectAdmin? How many DA
(DirectAdmin) customers do you have? (not servers/customers)

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 7:19 PM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> Hi Jordan,
>
> I thought you wanted a one-time job, that was $150. If you want us to
> manage your server, we include the setup and migration in the monthly cost
> of $65/month. You would have to get a Linux server that we can migrate the
> domains to.
>
> As for the header and footer or any other website type of customization
> go, we cannot do that. You would have to have a web developer do that.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Answered
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Tuesday, March 23rd, 2021 (19:19) Operator

Hi Jordan,

I thought you wanted a one-time job, that was $150. If you want us to manage your server, we include the setup and migration in the monthly cost of $65/month. You would have to get a Linux server that we can migrate the domains to.

As for the header and footer or any other website type of customization go, we cannot do that. You would have to have a web developer do that.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by venturait@gmail.com on Tuesday, March 23rd, 2021 (19:16) Guest

per month? does that include the migration and customization of
header/footer files and getting everything up to speed/tuning?

legal notice/terms of service agreement: this email and it's contents is
not a contract, agreement, or promise to provide services, this email and
it's contents is private and confidential and may not be
copied, re-transmitted, or reproduced in any form

On Tue, Mar 23, 2021 at 7:12 PM Server Surgeon Sales <
sales@serversurgeon.com> wrote:

> <https://www.serversurgeon.com>
>
> Hi Jordan,
>
> We do not support FreeBSD here, but if you want this done a Linux server,
> the cost would be $150.
>
> Regards,
>
> John Meacham
> http://www.serversurgeon.com
> Server Management Services
>
> ----------------------------------------------
> Ticket ID: #UNH-317-60559
> Subject: Footer Contact Form
> Status: Answered
> Ticket URL:
> https://support.serversurgeon.com/viewticket.php?tid=UNH-317-60559&c=KRc84xDD
> ----------------------------------------------
> visit our website <https://www.serversurgeon.com> | log in to your account
> <https://support.serversurgeon.com/> | get support
> <https://support.serversurgeon.com/submitticket.php>
> Copyright © Server Surgeon, All rights reserved.
>

Posted by John Meacham on Tuesday, March 23rd, 2021 (19:12) Operator

Hi Jordan,

We do not support FreeBSD here, but if you want this done a Linux server, the cost would be $150.

Regards,

John Meacham
http://www.serversurgeon.com
Server Management Services

Posted by Server Surgeon on Tuesday, March 23rd, 2021 (19:09) Guest

Name: Jordan Older
Phone: 8056449981
Email: venturait@gmail.com
Message: Can you setup a FreeBSD server with DirectAdmin for me then transfer over my current (same but older ) server data?

What's the cost? (email response only)
Request Callback?:

---

Date: March 23, 2021
Time: 7:09 pm
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